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Friday, September 9, 2011

NCR warns DCs Leaving the Industry

The NCR have issued the following statement about DC's who drop clients and leave them in the lurch suddenly:

We would like to appeal to all debt counsellors to inform the NCR when you change your contact details or when you are no longer practising as a debt counsellor. If you do not intend practising debt counselling further, we would expect that you fill out a form 10 and send to our registration department.

To this end we would appreciate that you find another DC to take over your files and request that the proper transfer procedures are followed or alternatively request that the NCR assist you in this regard so that consumers are not in any way prejudiced by you leaving the industry.

Too many DCs have brought debt counselling into disrepute by absconding and leaving clients in the lurch. Such conduct is unacceptable and the NCR will be taking action against those debt counsellors with a view to prosecuting such offenders as this places a huge burden on the NCR to assist these clients.

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