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Thursday, June 23, 2011

ABSA - changes in email addresses

ABSA have announced additions to their communication channels and the changes in their engagement model which supercedes previously communicated ABSA Debt Review points of entry.

The expansion of communication channels will allow for queries to be directed to a specific channel, where they will be attended to by the respective dedicated team.

ABSA urge you to utilize the correct email addresses for your relevant debt review related query/ request.

Please note that the new channels created are set to align our processes with industry developments.

The mail box is solely to cater for the transfer of consumers from one Debt Counsellor to another.

The is ONLY for urgent court applications.
Please keep track of all your submissions to us, by retaining the automatic responses with a reference number ie [EC: 62358AAE] which you will receive when sending an email to the communicated channels.

ABSA have noted in their recently conducted survey, that the previous escalation process was not fully effective. To also allow for business continuity, they have created a generic email address for your escalations to which will allow for your escalations to be managed timeously (hopefully)

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