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Wednesday, April 27, 2011

First Rand Bank set up dedicated Teams for individual DC's

FRB (basically FNB's Parent company) recently sent out a message to all DC's saying/implying that all correspondence from a particular DC will now be handled by one team within FRB. This should mean that a working relationship can be established as the two parties begin to deal with one another regularly. The message stated:

"Dear Debt Counsellor,

In our endeavour to improve our service offering to you, we are in the process of rolling out the Debt Counsellor Relationship Model.

Our systems are being enhanced to re-route your mail to dedicated teams. When sending any correspondence to us, please adopt the following procedure:

Please indicate your NCRDC number on the subject line as well as on the body of your e-mail in this format – (NCRDC123).

All communications must still be sent to the usual or Fax 0860 117 532

The call centre number will remain the same 0860 362 002.

Thank you.

FirstRand Bank Debt Review Centre
26 Trump Street, Johannesburg, 2001
P.O. Box 1195, Johannesburg, 2000
Tel: 0860 36 2002 and Fax: 0860-117-532

We look forward to seeing how this will improve understanding between both parties.

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