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Tuesday, April 5, 2011

DCASA Complaints Resolution & Mediation

DCASA have advised that they have appointed Ancil van Heerden to assist on a part time basis handling complaint resolution as per the requirements of the Credit Ombud.

DC's and consumers (as well as CPs) are encouraged to contact her should they have a complaint that they have not been able to directly sort out with a DCASA member

Statistics provided by DCASA:
During March, DCASA has logged 30 complaints.
28 of theses complaints were received from consumers and 2 from DC’s.

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