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Wednesday, November 24, 2010

Standard Banks refund policy

Standard Bank have made the following announcement regarding payments of salaries into Cheque accounts that are included under debt review.

24 November 2010
______________________________________________________________________
REFUNDING OF CREDIT PAYMENTS INTO THE CHEQUE ACCOUNT
Please note that in line with the spirit of the NCA and our commitment to the debt review process we (STD Bank) will, upon request, refund credits/payment made into cheque/ current accounts where these credits/payments are in respect of salaries or wages.

All refund requests can be sent to:
debtreviewservices@standardbank.co.za

We will also, upon request, affect refunds where, despite having received a valid debit order cancellation request, same has not been affected.
All debit order cancellation requests can be sent to:
DebtReviewDebitOrder@standardbank.co.za

To avoid all situations that are likely to result in the account going into excess, increasing the customer’s over indebtedness all other requests for refunds will be considered on a case-by-case basis.

Let’s Work Together!
Janet Hofman
Manager, Debt Review
Standard Bank

Debtfree DIGI is sure these details will be of great assistance to all DC's and applaud STD Banks proactive attitude in this regard.

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