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Thursday, September 16, 2010

FNB want some DC feedback

FNB recently approached DC's with a request for feed back.

they stated in their correspondence:

"The FirstRand Bank is currently evaluating the services it provides to debt counsellors and other stakeholders in the debt review industry. The main objective of the evaluation is to:

1. identify gaps in the service it provides;
2. provide an opportunity for debt counsellors to express their opinions about the service they received;
3. identify and resolve issues that debt counsellors are complaining/ concerned about; and
4. improve the quality of service it provides.

This is the first in the series of satisfaction evaluations that will be conducted among other stakeholders in the debt review industry. We request your assistance in improving our service by filling in the questionnaire that will be sent to you on 20 September 2010
"

It is good to see FNB looking to improve their service to the industry. I just hope they don't get too many emails just about point number 3...

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