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Thursday, January 7, 2010

Std Bank getting confused (DC Article)

Many times a client (or in the case of a joint application both parties involved) may have several accounts with one creditor. Normally then a debt counsellor might create a different proposal document for each of these account.

In the past Standard Bank were getting confused when debt counsellors would send them these different proposal documents for a customer and might have several people working on different accounts independently of each other. This made it difficult to see the situation holistically.

As a result in January 2010 Standard Bank have asked all Debt Counsellors to send them only one global proposal in regard to the customer/joint costomers accounts.

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