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Friday, January 30, 2009

ABSA Customer Debt Repair line

I recently phoned ABSA's debt repair help line as a bit of an experiment.

A friendly and professional automated voice guided me through option after option.
Carefully i made my selections until eventually...it cut me off
(It is always pleasant when a machine cuts you off rather than a person).

Other than being cut off, i found the only other snag to be that no immediate option existed of speaking to a human (i do so love talking to humans).
I can only assume that due to high call volumes the phone system is unable to process my request.

I have as yet to make it through to the elusive "human".

1 comment:

  1. Ok, so i eventually did get through to a human.
    The shuman was very friendly and professional.
    They directed me to another department to handle my query though as the "leadership" was all in a friday afternoon "meeting".

    ReplyDelete